Privacy Statement

At Alphamedica Diagnostic Laboratory, we value your trust and are committed to protecting your personal information. This Privacy Statement explains how we collect, use, store, and protect your data when you access our services, in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

1. Purpose of this Privacy Statement

This statement aims to give our patients, partners, and stakeholders a clear understanding of:

What personal information we collect
How we collect and store it
How we use and share it
Your rights regarding your personal information

We respect your right to privacy and handle all patient information with strict confidentiality and care.

2. Information We Collect

We collect only the information that is necessary to provide accurate and reliable diagnostic services. This may include:

Full Name
Address and Contact Information
Date of Birth, Age, Gender
Physician’s Name (if applicable)
Medical history or laboratory test details
Diagnostic test results
Billing and payment information

We may also collect additional information required by law, regulation, or healthcare protocols.

3. How We Collect Information

Your personal data is collected through the following methods:

In-person registration at any Alphamedica branch
Online or electronic submission through approved channels
Authorized third parties such as healthcare providers, employers, or referring physicians, with your consent
Internal systems used during laboratory tests, billing, or result processing

4. How We Use Your Information

We use your personal data strictly for legitimate healthcare and operational purposes, including:

Providing and managing diagnostic and laboratory services
Processing test results and notifying patients or authorized representatives
Coordinating with physicians, healthcare providers, or partner institutions
Managing billing, payment, and administrative records
Complying with legal and regulatory obligations
Improving service quality through research, planning, and analysis (anonymized data only)

We will never sell or disclose your personal data to unauthorized third parties.

5. Data Sharing and Disclosure

Your personal information may be shared only under the following conditions:

With your written consent
With licensed healthcare professionals directly involved in your care
With government or regulatory authorities when required by law
With accredited service providers assisting Alphamedica in delivering services (e.g., IT systems, logistics, reporting), bound by confidentiality agreements

All data sharing is done securely and only for legitimate purposes.

6. Data Storage and Retention

We store physical records securely in our laboratory facilities and digital records in encrypted, access-controlled systems.

Personal data and medical records are retained for at least 15 years or as required by applicable health regulations. When data is no longer needed, it is disposed of securely and permanently.

7. Data Security

Alphamedica uses a combination of organizational, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Only authorized personnel have access to patient records, and all are bound by strict confidentiality policies.

8. Your Rights as a Data Subject

As provided by the Data Privacy Act of 2012, you have the right to:

Access your personal information
Correct or update inaccurate data
Withdraw consent for processing, subject to legal and operational limitations
Lodge a complaint with the National Privacy Commission (NPC)

To exercise these rights, you may contact our Data Privacy Officer (details below).

9. Withdrawing Consent

You may withdraw your consent to the collection, use, or disclosure of your personal data at any time by submitting a written request.

Please note that withdrawing consent may limit or prevent Alphamedica from continuing to provide certain diagnostic services that rely on this information.

10. Contact Information

Data Privacy Officer
Alphamedica Diagnostic Laboratory
General Santos City, South Cotabato, Philippines
📧 Email: customercare@alphamedica.com.ph
☎️ Tel: (083) [Insert Contact Number]

You may also lodge a complaint with the National Privacy Commission at https://www.privacy.gov.ph.

11. Changes to this Privacy Statement

We may update this Privacy Statement periodically to reflect changes in laws, regulations, or internal policies. All updates will be posted in our branches and on our official website.

By availing of our services, you acknowledge that you have read, understood, and agreed to this Privacy Statement.

Privacy Policy